Consumer Rights

Consumer Rights - Health Services in New Zealand

As a user of health services in New Zealand you have certain rights. These are set out in the Code of Health & Disability Services Consumers' Rights.

This Code became law on 1 July 1996 as a regulation under the Health and Disability Commissioner Act. It confers a number of rights on all consumers of health and disability services in New Zealand and places corresponding obligations to providers of those services.
The obligation under the Code is to take "reasonable actions in the circumstances to give effect to the rights and comply with the duties" in the Code.

The rights of consumers and the duties of providers are as follows:

  • The right to be treated with respect
  • The right to freedom from discrimination, coercion, harassment and exploitation
  • The right to dignity and independence
  • The right to services of an appropriate standard
  • The right to effective communication
  • The right to be fully informed
  • The right to make an informed choice and give informed consent
  • The right to support
  • Rights in respect of teaching or research
  • The right to complain

For more information about the Health and Disability Commissioner and the complaints process see the Health and Disability Commissioner website.

Contact us

P: 07 839 0425
F: 07 839 0419
A: 35 Von Tempsky Street, Hamilton East Hamilton 3216